Still stuck — send us feedback
How to reach the people who built theONE.
If you didn't find what you needed in Help, send us a note. The in-app Send Feedback form pre-fills your device details and up to 500 lines from theONE's own log from the past hour (you can turn that off before sending, and the screen shows you exactly what will go). It reaches the people who built theONE, and we read every one.
Steps
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Open Send Feedback
Menu (☰) → Settings → Send Feedback.
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Describe what happened
Be specific. What were you doing? What did you expect to see? What did you see instead? Steps to reproduce, if you have them. The more specific, the faster we can fix it.
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Diagnostics — on by default
The 'Include device + recent error logs' toggle attaches your app version and build, your iOS version, device model, locale, text size and routing build, plus up to 500 log lines from the past hour. They are the newest 500 from that hour, so the moment that went wrong is among them even after a busy hour. Before you see them, e-mail addresses, file paths, the paths of web addresses, positions and the names of your boat and the people on her are taken out of those lines. No vessel data, no documents, no positions. Turn it off and you send only what you typed — but the log is usually the difference between a fix today and a fix next week.
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Send via Mail or copy
If iOS Mail is set up, 'Send via Mail' opens a pre-filled composer addressed to feedback@theonevcc.com. If not, 'Copy to clipboard' lets you paste into whichever app you use to message us.
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What happens next
Feedback lands in a tracked inbox.