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Privacy Policy

Last updated: June 14, 2026

1. Introduction

This Privacy Policy explains how JEMS Marine, LLC (“JEMS Marine,” “we,” “us,” or “our”), a Maryland limited liability company, handles information in connection with theONE Vessel Command Center (“theONE” or the “app”), an iOS application currently in private beta and scheduled to launch in Summer 2026. By using theONE, you agree to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

  • Account information. Your email address and name when you request access or create an account.
  • Vessel data you enter. Information you choose to add, such as vessel specifications, crew details, maintenance records, and playbooks.
  • Telemetry and NMEA data. Data captured on-device from your vessel's NMEA 2000 network, such as engine hours, fuel burn, depth, temperatures, voltages, and tank levels.
  • App analytics. Usage and diagnostic information collected through PostHog to understand how the app is used.
  • Device information. Technical details such as device model, operating system version, and app version.

3. How We Use Information

We use the information we collect to:

  • Operate, maintain, and provide the features of theONE.
  • Sync your data across your devices.
  • Provide customer support and respond to your requests.
  • Improve and develop the product.
  • Maintain the security and integrity of the app.
  • Send you required service-related communications.

4. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

  • Service providers. With vendors who help us operate the app, such as analytics and cloud sync providers, under obligations to protect your information.
  • Legal requirements. When required to comply with applicable law, legal process, or enforceable governmental request.

5. Data Storage & Security

theONE is built offline-first, so much of your data lives on your device and syncs when you have a connection. We use encryption in transit and apply reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may request access to, correction of, or deletion of your personal information by emailing feedback@theonevcc.com. Where applicable, you may opt out of analytics collection.

7. Children

theONE is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Beta Notice

theONE is currently in private beta. Features may change, and beta data may be reset before general availability.

9. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

10. Contact

Questions about this policy can be sent to feedback@theonevcc.com.
JEMS Marine, LLC, Maryland, USA.