Email a service advisor or vendor
Send the photos and notes to a vendor contact who already has an email on file.
When you need a mechanic's eyes on something, theONE composes an email with the recipient, the observation's photos, description, system and severity already filled in. Edit anything you want and tap Send.
Steps
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Open the observation
Maintenance tab → tap the observation that needs eyes on it.
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Find the envelope — it is not always drawn
There is no standalone Email action on the drawer. The composer opens from the ENVELOPE ICON on a vendor person's row, and that row only appears once TWO things are true: a vendor is assigned to this observation in the Assignment section, and that vendor has a contact with an email address on file. Miss either and there is no button to find.
Once it is there, tapping it opens the iOS Mail composer. theONE pre-fills the recipient with that contact's email address; a subject of "theONE — <severity> — <observation title>", cut at 80 characters; and a plain-text body that opens "Hi <first name>,", names the vendor company, then sets out the observation in a structured block. The observation's photos are attached as JPEGs.
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Adjust if needed
Edit the recipient, tweak the body, add a contextual line ('Can we get this on the schedule next week?'), and Send. The composer is normal iOS Mail — uses whichever account you've set up there.
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Mail not set up?
On a fresh device or a simulator, iOS Mail may not be configured. The composer cannot open then, so theONE hands off to a mailto: link in your default mail app instead, carrying the same subject and body. Photos do not travel that way — the body gains a line saying how many are on file so you can attach them by hand.
There is no Copy to Clipboard on this path — that fallback belongs to the work-order request flow, not to the observation email. Set up a mail account, or assign the vendor to a work order and send it from there, which does copy to the clipboard when Mail is unavailable.